Waitrose (Part of John Lewis Partnership) Full-Year Report 2022

Waitrose

• Waitrose sales grew 1% on a like-for-like basis (down 1% as reported) and up 11% like-for-like compared to two years ago (9% as reported).Waitrose had a strong Christmas period and outperformed the grocery market by 1% for the year, driven by online.
• Total online sales now stand at 17%, up from 14% a year ago and 5% in 2019/20.We now have capacity for up to 280,000 waitrose.com orders per week, up nearly 20% on last year, boosted by a new distribution centre in Greenford.
• Our partnership with Deliveroo is available in over 150Waitrose stores, frequently generating weekly sales of £1m.We are now trialling Deliveroo Hop which offers delivery in as little as 10 minutes.
• We invested £90m in 18 shop refurbishments, expanded our ecomm capacity and opened ten new Waite & Rose cafes.
• The combined strength of our two brands is being realised through 38 dedicated John Lewis spaces in Waitrose stores.We are targeting a further 49 by the end of 2022/23.
• We are further increasing the brand’s reach and convenience through new supply partnerships. Margiotta, a family business of ten stores in Scotland, and four Alliance stores in Jersey will offer Waitrose products.
• As part of our convenience offer, 13 newWaitrose shops opened at Shell locations, giving us 69 sites in total, and in 2022/23 we have started rolling out electric vehicle charging points atWaitrose stores under this partnership.
• In 2021, we launched more than 700 new food lines.This included Levantine Table, the first pan-Partnership range with John Lewis and the biggest range launch forWaitrose in 2021.
• Waitrose picked up a string of awards for the quality and provenance of its food and wine.We were named winner of the Grocer 33 Award on 17 occasions, equalling our best ever record in 2020.